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DEAR CUSTOMERS.


IF YOU OPEN TICKET AT WRONG CATEGORY YOU WILL GET REPLY WITH DELAY OR WON'T ANY REPLY EVER!

First of all, thank you for choosing our products. We really appreciate this. Secondly, if you have any questions or difficulties with an item, please read the documentation that included to your purchased file. Thirdly, if the problem is not solved please contact us via our support system http://velikorodnov.ticksy.com/. We are located in GMT +1 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.

Guys! I spent my time to collect FAQ. Read before OPEN A TICKET please.


  Featured Articles

Where can I find my Purchase Code?

https://help.market.envato.com/hc/en-us/articles/2...

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I'm begginer and don't know how to work with VirtueMart

Visit sitehttp://docs.virtuemart.net/

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I can't make import!

you have to increase increase upload_max_filesize and post_max_size http://awesomescreenshot.com/0274x0ss92Switch on ZipArchive extension ...

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How can I translate the theme

You have po file at the lang folder You can translate theme via po files and http://poedit.net/ To translate woocommerce - read ...

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I can't change a header

You have Global header settings herehttp://awesomescreenshot.com/0d3519bhc7and it applies for all headers if you have Default option on the page here ...

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How can I activate any plugin - VC, Ultimate Addons, etc ?

If you want to have a personal license you can buy it and use it. I have extended licenses which allow to include plugins into the pack, but I provide all updates ...

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How to make Theme and plugins update

Download here http://themeforest.net/downloads the latest version go Appearance-->themes, activate any theme, remove Flatastic (Revija, Shopme or any another ...

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How to increase memory_limit

If your site loads slow you have to increase memory_limit Read https://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/ For clear ...

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I can't upload favicon or logo

http://awesomescreenshot.com/05a5kgl37e

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  Public Ticket Activity

Basmah style of icons in homepage   Updated 10 hours ago   1   CosyOne Opencart Theme Most recent comment from Basmah:Dear SirI would like to ask how to fix the buttons style in homepage because the style is fixed wherever the choice I select. Kyle Newman Constantly getting logged out   Updated 10 hours ago   8   Flatastic Wordpress Theme Most recent comment from Kyle Newman:OK, I've kept investigating and worked out the cause of the problem. I hadn't installed Woocommerce as in the theme plugins list it is list as recommended, and I don't plan to use it. Once installed ... Michael Wilson Logo Image Not Working   Updated 13 hours ago   4   Candidate Wordpress Theme Most recent comment from Sergii Velykorodnov:sounds good;) Luis iE 11 compatibility issues   Updated 13 hours ago   4   Flatastic VirtueMart Theme Most recent comment from Sergii Velykorodnov:Hi, see http://awesomescreenshot.com/0005w3g30chttps://velikorodnov.ticksy.com/article/3815/ Basmah Change the font   Updated 15 hours ago   1   CosyOne Opencart Theme Most recent comment from Basmah:I have non-English store and the font isn't cool and it's small. I want to change it how can I do that? Basmah Blog URL   Updated 2 days ago   4   CosyOne Opencart Theme Most recent comment from Oleh:Now it works, I think it was cached somehow. Basmah twitter feed   Updated 3 days ago   3   CosyOne Opencart Theme Most recent comment from Basmah:It's fixed.I was using my username but the problem that I didn't but @ before it.It's better to mention that in your documentation because it's state that I should put widget Id in twitter ... Adam Wojo Team Page Column Layout   Updated 4 days ago   2   Candidate Wordpress Theme Most recent comment from Sergii Velykorodnov:Hi mate. After each my reply ticket is closed. If you write meany message it will be opened automatically.Today I will make an update and we added new element for team. It will be like ... golova error on non english store   Updated 5 days ago   2   CosyOne Opencart Theme Most recent comment from Karl Pers :Hi there,The buttons you showed in the image is because there is an error message on the page. When the error messaghe disappears, the buttons layout will be solved.The error message you get about ... Adam Wojo Team Page Column Layout   Updated 1 week ago   2   Candidate Wordpress Theme Most recent comment from Sergii Velykorodnov:Hi, read https://velikorodnov.ticksy.com/article/4887/ golova Cosyone Product Groups - Module Output error on non english store   Updated 1 week ago   2   CosyOne Opencart Theme Most recent comment from Karl Pers :Hi there,Go to the module Cosyone Product Groups - Group Management, and fill in the translation on your new language.Kind regardsKarl Khirmer Category Layout question   Updated 2 weeks ago   2   Revija – Blog/Magazine Wordpress Theme Most recent comment from Sergii Velykorodnov:Hi, see my screenshot how to edit category page http://awesomescreenshot.com/0b15v0vq50 Maciej Revolution slider invalid token   Updated 3 weeks ago   4   CosyOne Opencart Theme Most recent comment from Karl Pers :It was fixed in the previous update. However, the attached files I sent should do the trick as well.Karl Zsolt Modify dimensions   Updated 3 weeks ago   2   Reviver VirtueMart Theme Most recent comment from Sergii Velykorodnov:Hi, read https://velikorodnov.ticksy.com/article/2160/ George Carson Ask a question emails not receiving   Updated 3 weeks ago   2   Flatastic VirtueMart Theme Most recent comment from Sergii Velykorodnov:Hi, I'm on vacation till 9 May. Contact me after 9
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